The space is smartly designed: Beyond the lie-flat seat, there are lamps, a pair of noise-canceling Master and Dynamic headphones, a Tuft and Needle blanket and pillow set, and a 22-inch TV, which according to JetBlue, is the largest on an U.S. The special featuresĪs I poked around the Mint Studio seat, I had the same feeling as exploring the nooks and crannies of a hotel room. Since other passengers can still see into the Studio when walking down the aisle, I didn’t feel like the space was as private as a seat toward the back of the cabin might have been. There’s also a door that slides shut, but I found that being toward the front of the plane, there’s quite a bit of foot traffic. Without a seatbelt on, you can truly roll around in that space. And when it’s time to sleep, the seat becomes a larger lie-flat bed that measures 45 inches across at its widest point. That means that if you and your partner or coworker are both in Mint seats, you could sit together for part of the flight and share a meal or work together on a presentation. There’s a couch-like area in the Studio space that serves as a second seat, with its own seatbelt and table for eating or working. Their biggest selling point is their size-each goes across two airplane windows, and the space can fit two people. Mint Studio is part of JetBlue’s business class Mint Suite, and comprise the two bulkhead seats at the front of the cabin. The flight was an all-too-short six hours and eight minutes, and I genuinely wouldn’t have minded if we had circled around the air a few more times. As guests boarded the inaugural flight, you could hear the genuine excitement in the crew’s voices as they welcomed us aboard, and plenty of oohs and ahhs as passengers walked past the Mint seats. From the inoperable buddy seat to the damaged suite numbers, the product already feels like it needs some TLC - which is somewhat surprising given that it was just introduced two years ago.I was there to check out JetBlue’s new Mint Studio seats, which are currently available on their flights from New York to London Heathrow and London Gatwick, and will eventually be rolled out on cross-country flights. That said, throughout my journey, I couldn't help but notice some issues with the new cabin. I appreciated the delicious food and beverage options, enjoyed personalized service from multiple friendly flight attendants and even loved getting the opportunity to try the new seats once again. Bottom lineĪbove all else, I had two great flights in JetBlue's new Mint product. We’re focused on ensuring Mint continues to be a disruptive competitive force in the industry, just as it always has been, and it’s a high priority that we keep the product performing to customers’ satisfaction. Customers are giving our refreshed Mint very high satisfaction scores and our low-fares, high-quality experience is making a positive impact both in transcon and trans-Atlantic markets. As we gain operational experience with the new Mint configuration, we have a team focused on the product’s performance standards and are working closely with the equipment manufacturers to find solutions where we have seen performance issues. This is the case with launch customers for almost any product. Wear and tear is common on any aircraft interior, and because Mint’s bespoke design brought all-new innovations to the market, we expect that the first few years will help us learn how different elements of the product perform over time. The Mint refresh features all-private suites with a sliding door for every Mint customer, a custom-designed seat cushion, and countless other innovative and thoughtful design touches for our customers. After disrupting the airline industry with a premium travel experience for a fraction of the cost in 2014, Mint received a complete refresh in 2020, setting a new standard for premium flying. JetBlue's responseīefore writing this story, I detailed my experience to JetBlue's communications team, and carrier spokesperson Emily Martin shared the following statement to explain that much of this wear and tear is to be expected with a new product. I'm not sure if this is a manufacturing defect with the materials or whether JetBlue just chose the wrong color (or a mix of the two), but I would've hoped that the product would look better after just two years of use. The footwell covering was already peeling, and the gray-colored lining seemed to have already been stained.
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